Background
Lush Digital is the digital arm of the UK-based cosmetics retailer Lush. This division of the company focuses on creating and managing the company’s digital presence, which includes the Lush website and social media channels, as well as digital marketing and advertising efforts.
Lush Digital also contributes to developing the brand’s digital strategy and is responsible for leveraging technology to enhance the online and in-store customer experience. This includes developing digital tools and platforms, such as mobile apps and interactive in-store displays.
In addition, Lush Digital is also involved in content creation. For instance, they have a dedicated team for producing digital media content, such as articles, blogs, videos, and podcasts, which engage customers and share the brand’s values and messages.
The Lush Digital team requested Firney’s assistance with design through a technical implementation workflow, sourcing Subject Matter Experts, and the creation of a roadmap of activities to enable them to achieve their quality, security, compliance and efficiency goals.
Our solution
Firney provided a solution that supported the Lush team by integrating a new layer of leadership focused on initiatives designed to align with the company’s visionary goals.
We designed a flexible delivery process and assisted Lush with its gradual introduction and evolving it for their teams as their new leadership layer settles in.
We assisted with Cloud & technical decisions for their popular Subscription service that enabled them to modernise their applications and support millions of users worldwide.
Firney also introduced a thorough process to enable Lush Digital to add third parties to projects, to make working with those third parties more streamlined.
“We would highly recommend Firney to others.
Their experience and engineering expertise allow them to simplify the complex.”
— Keisha Millard
Head of Strategy Delivery at LUSH Digital 2022
What they said about us
“With Firney’s help, we’ve added a new layer of leadership to our engineering division and given our engineering team clearly defined roles and responsibilities that will help us for years to come.
Firney helped us design a flexible delivery process that considers all aspects of the teams involved. We are working on gradually introducing this and evolving it for our teams as our leadership roles and new team members bed in.
Firney has helped us gather requirements and make technical decisions for our updated Subscriptions service, which will allow us to modernise our applications and support millions of users worldwide.
Firney has helped us author a thorough process to add third parties to our workflow, making the way we work with those third parties more effective.
We would highly recommend Firney to others. Their experience and engineering expertise allow them to simplify the complex. It’s been great for non-technical team members to discuss technical topics.”
Keisha Millard
Head of Strategy Delivery at LUSH Digital
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