Cloud Support and Maintenance for the World’s Favourite Car Wash
Our partnership ensures the IMO platform remains consistently available, keeping operations running smoothly, protecting revenue, and maximising efficiency while allowing their internal team to focus on innovation.
Cloud Support and Maintenance for the World’s Favourite Car Wash
Our partnership ensures the IMO platform remains consistently available, keeping operations running smoothly, protecting revenue, and maximising efficiency while allowing their internal team to focus on innovation.
Measurable Impact
Background
Business Challenge
IMO Car Wash operates hundreds of automated locations where digital platforms and cloud infrastructure are critical to daily operations. To ensure seamless customer access and protect revenue, IMO recognised the need for specialist, 7-day-a-week support to manage their complex cloud environment proactively.
“IMO recognised the need for specialist, 7-day-a-week support”
To ensure seamless customer access and protect revenue, IMO recognised the need for specialist, 7-day-a-week support to manage their complex cloud environment proactively.
Our solution
Our ongoing support retainer acts as an extension of the IMO team, providing 7-day-a-week management of their cloud environment. This allows their internal team to focus on core business priorities.
- Immediate Response:
- We provide rapid support for any priority issues, minimising downtime across all sites.
- Full Cloud Management:
- We take full responsibility for infrastructure, updates, and continuous performance optimisation.
- Continuous improvement:
- Captures user feedback and behaviour to generate insights and refine the booking experience over time.
- Proactive System Reliability:
- We ensure all management systems for bookings, payments, and site operations are running smoothly.
- Transparent Reporting:
- We provide clear tracking and reporting, giving leadership full visibility of the work completed and value delivered.
Every minute of downtime is lost revenue. This partnership is our assurance that operations run smoothly and our revenue is protected, seven days a week.
IMO Car Wash operates hundreds of automated locations where downtime means lost revenue. Our 7-day-a-week specialist support ensures their complex cloud environment remains consistently available, maximising efficiency and protecting income.
