Confidence. Support. Expertise.
Get confidence that your engineering team has the support they need with your Cloud Architecture, Kubernetes and Cloud Security, from our dedicated team of expert engineers.
34m
Avg. First Reply Time
56m
Avg. Resolution Time
3d 4h
Avg. Full Root Cause Analysis
99.1%
Customer Satisfaction Rate
Our packages
Better value. More support.
Lite
Get the largest savings on your cloud bill.
✓ Up to 10% cost savings
✓ Invoice-based billing
✓ Accelerators on demand
✘ Free Quarterly Cost Audit
✘ 24 x 7 Incident Support
✘ General Cloud Support
Break/Fix
Balanced cost savings and incident support.
✓ Up to 8% cost savings
✓ Invoice-based billing
✓ Accelerators on demand
✓ Free Quarterly Cost Audit
✓ 24 x 7 Incident Support
✘ General Cloud Support
Cost savings, incident support and General Cloud Support (for BAU work).
✓ Up to 6% cost savings
✓ Invoice-based billing
✓ Accelerators on demand
✓ Free Quarterly Cost Audit
✓ 24 x 7 Incident Support
✓ General Cloud Support
Terms and conditions apply. Call our team for details. All prices shown exclude VAT.
Trusted by:
“We would highly recommend Firney to others. Their experience and engineering expertise allow them to simplify the complex.”
Keisha Millard
– Head of Strategy Delivery, LUSH Digital
Frequently Asked Questions
You are eligible for a cloud reseller package if:
✔ You are currently using AWS, Google Cloud or Azure Cloud Platform
✔ Your cloud spend on these platforms is greater than £2,000 per month
Due to the volume of requests we receive for our reseller packages, we’re unable to resell to businesses that do not meet one or more of these criteria.
“General Cloud Support” or “Business As Usual Cloud Support” is day-to-day cloud support during working hours.
BAU hours can be used on practically anything to do with your cloud environment. I.e.:
✔ Implementing new infrastructure
✔ Planning meetings
✔ Supporting with deployments
✔ Supporting with lower priority cloud issues
✔ Billing requests
✔ Security related enhancements
It is typically 7.5 working hours between 9:00 am and 5:30 pm.
“Incident Support” or “Break/Fix Support” is support with P1 or P2 outages on your cloud platform.
These are complete outages of all components (P1) and an outage relating to core functionality that prevents business transactions (P2).
Examples of a P2 issue could be:
✔ A form on a lead generation site not working
✔ An error in the checkout for an e-commerce site
✔ Pages not displaying on an information/marketing site
An advantage of break/fix support management is the initial lower cost of maintenance.
The alternative to break/fix is our managed services solution; which is a service plan, where you pay a fixed amount for services covered in the plan and pay additional amounts for repairs or other work which is not covered in the plan.
An accelerator is a streamlined pathway designed to fast-track our customers from the conceptual stage to the deployment of proof-of-concept (PoC) models on key tools such as:
- Google Kubernetes Engine
- Generative AI with Vertex AI
- Google Cloud ML APIs
- Apigee
These initiatives are meticulously crafted to simplify and expedite the process of integrating advanced capabilities and scalable, reliable cloud infrastructure into your business operations.
Through our accelerator programs, we provide expert guidance, technical support, and a structured approach to ensure your transition onto these platforms is seamless, efficient, and tailored to meet your specific business needs.
Our aim is to empower your team with the knowledge and skills necessary to leverage these powerful technologies, enhancing your ability to innovate and deploy market-leading solutions.
Our Cloud Cost Audits are optional quarterly cost audits available on request.
We will review the cloud resources in use and highlight any areas of potential optimisation.
If required, we can also work with you to implement the changes via a separate agreement.
Our standard discounts are:
✔ Lite: Up to a 10% discount
✔ Break/Fix: Up to an 8% discount
✔ Premium: Up to a 6% discount
The exact discount you receive will be confirmed following our initial call and may vary based on your cloud spend and any existing agreements with Firney/your cloud provider.
Terms and conditions apply. Please call our team for details.
We will work with our Cloud Partners to secure the best discount possible. However, we cannot guarantee any specific discounts as each customer’s situation and cloud consumption is unique.
Please call our team to explore the best discounts available.
The process is usually as follows:
- An initial call to understand your business, cloud consumption and cloud spend history
- We will speak to our Cloud Partners on your behalf to assess the best discount available
- A follow-up call with you to confirm the discount
- You will need to confirm your order and complete our Master Services Agreement and Order Form
- We walk you through the process of designating Firney as your trusted reseller within your cloud platform
That’s it!
From this point forward, you will receive your invoices from Firney for your Cloud Services.
You can swap your Cloud reseller to another provider at any time and you do not need our involvement to do so – although, it would be great if you could let us know.
Any payments received by Firney for your Cloud account after your request to cancel will still need to be paid. As soon as these are all picked up by the new provider, there will be no more invoices from us for this service.
You can arrange a further discussion or place your order by booking a call.
For any other enquiries or to discuss your order further you can contact us via:
Telephone on 020 8145 7386
Email at [email protected]